unit 6

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término definición
to succeed in finishing something or reaching an aim, especially after a lot of work or effort
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(to) achieve
people of a similar age, considered as a group
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age group
making you feel annoyed
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annoying
to tell someone that you are sorry for having done something that has caused them problems or unhappiness
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(to)apologize
notice, thought or interest
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attention
a prize or a sum of money that is given to someone following an official decision
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award
extremely bad or unpleasant
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awful
a large office in which a company's employees provide information to its customers, or sell or advertise its goods or services by telephone
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call centre
to think that something is important and to feel interested in it or upset about it
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(to) care
an act or the possibility of choosing
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choice
a small group of people chosen to represent a larger organization and either make decisions or collect information for it
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committee
when two or more people or things are compared
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comparison
when someone says that something is wrong or not satisfactory
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complaint
to organize an examination of opinions, behaviour, etc., made by asking people questions
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(to) conduct survey
saying that someone or something is bad or wrong
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critical
the fact of a customer buying products or services from the same company over a long period of time
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customer loyalty
the date on which goods that have been bought will arrive at a place
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delivery date
without anyone or anything else being involved or between
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direct
not pleased with something
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dissatisfied
working or operating quickly and effectively in an organized way
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efficient
to be able to understand how someone else feels
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(to)empathize
to make someone more likely to do something, or to make something more likely to happen
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(to) encourage
to make something certain to happen
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(to) ensure
knowledge or skill from doing, seeing or feeling things
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experience
to start to love someone
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(to) fall in love with
information or statements of opinion about something, such as a new product, that provide an idea of whether it is successful or liked
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feedback
special, successful, or giving someone an advantage
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golden
a person skilled in something or who gives advice
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guru
costing half the usual price
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half-price
to deal with, have responsibility for, or be in charge of
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(to) handle
demanding or capricious
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hard-to-please
willing to help, or useful
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helpful
a set of connected hotel owned by one company
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hotel chain
when something gets better or when you make it better
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improvement
to (cause something to) get better
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(to) improve
not in a direct way
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in a roundabout way
to make someone feel that they want to do something and can do it
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(to) inspire
a list of things provided or work done together with their cost, for payment at a later time
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invoice
the technology of the production, storage, and communication of information using computers and microelectronics
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IT (information technology)
to do what you have told someone that you would do
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(to) keep promises
to do what you have promised or planned to do
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(to) keep to smth
to connect a computer to a computer system by typing your name, so that you can start working
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(to) log on
a plastic card which is given to a customer by a business and which is used to record information about what the customer buys and to reward them for buying goods or services from the business
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loyalty card
a computer which is small enough to be carried around easily and is designed for use outside an office
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laptop
to become nervously active or agitated
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(to) make fuss
to satisfy one’s demands
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(to) meet the needs
to not see or hear something or someone
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(to)miss
the things that a person must have in order to have a satisfactory life
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need
to have formal discussions with someone in order to reach an agreement with them
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(to) negotiate
to officially suggest someone for an election, job, position or honour
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(to) nominate
to tell someone officially about something
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(to) notify
individually
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on a personal basis
at the expected or scheduled time
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on time
a thought or belief about something or someone
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opinion
one thing which can be chosen from a set of possibilities, or the freedom to make a choice
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option
at regular intervals
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periodically
dealing with a particular customer in a particular way
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personalized service
describes someone who doesn't usually get emotional or excited about things
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phlegmatic
to answer the phone
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(to) pick up
a proof that you have paid for the flight
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plane ticket
not good, being of a very low quality
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poor
activities to advertise something
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promotion
a suggestion, sometimes a written one
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proposal
a piece of equipment which is used to cause liquid, air or gas to move from one place to another
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pump
to make smb wait for a short time
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(to)put on hold
how good or bad something is
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quality
a list of questions that several people are asked so that information can be collected about something
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questionnaire
to repeat the words that someone else has said or written
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(to) quote
a person who works in a place such as a hotel, office or hospital, who welcomes and helps visitors and answers the telephone
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receptionist
a piece of information or a description of an event which is written on paper or stored on a computer
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record
the process of getting back something lost, especially health, ability, possessions, etc
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recovery
an amount of money that is given back to you, especially because you are not happy with a product or service that you have bought
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refund
to put something that is damaged, broken or not working correctly, back into good condition
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(to) repair
the fact that a customer returns to buy more products or services from the same company
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repeat business
when you politely or officially ask for something
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request
a detailed study of a subject, especially in order to discover (new) information
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research
to say or do something as a reaction to something that has been said or done
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(to) respond
a person, shop or business that sells goods to the public
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retailer
something given in exchange for good behaviour or good work, etc
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reward
a usual or fixed way of doing things
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routine
an accepted principle or instruction that states the way things are or should be done
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rule
pleased because something has happened in the way that you wanted
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satisfied
to establish
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(to) set up
the state of being either male or female
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sex
important or noticeable
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significant
relating to one thing and not others
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specific
a stage in a process
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step
a detailed plan for achieving success
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strategy
to experience physical or mental pain
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(to) suffer
acceptable or right for someone or something
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suitable
a company, person, etc. that provides things that people want or need
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supplier
a car with a driver who you pay to take you somewhere
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taxi
a worker trained with special skills, especially in science or engineering
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technician
to cause (something) to cease operating
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(to) turn off
not able to be trusted or believed
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unreliable
used to describe a business, economy, etc. that is controlled in a way that produces good results
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well-run
to complain, especially about something which does not seem important
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(to) whinge

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