Мой урок

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término definición
Word of mouth
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сарафанное радио, из уст в уста
When it comes to
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что касается
Web retailers
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онлайн продавцы
To wow
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удивлять
To weed out the half-hearted
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отсеять лишенных энтузиазма, незаинтересованных
To submit frank online reviews
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публиковать честные отзыв онлайн
To stay in direct touch with
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оставаться в прямом контакте с кем-либо
To soar
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взлетать, стремительно повышаться
To set the stage for
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подготовить почву для
To rule something out
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исключать что-либо
To pursue the strategy
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следовать стратегии
To proclaim
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провозглашать, объявлять
To permeate
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проникать, пропитывать
To have in stock
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иметь в наличии
To embrace
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принимать
To be flat-out customer obsessed
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быть отчаянно одержимым покупателями
Steadfast
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твердый, прочный, устойчивый
Solid foundation
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крепкая основа, прочный фундамент
Sluggish economy
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вялая, застойная экономика
Scrappy
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лоскутный, состоящий из остатков, обрывков
Poster child
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олицетворение, образец
Payoff
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результат, отдача, окупаемость
IRS
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Налоговая службы США
In somebody’s favor
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в чью-то пользу
Harsh economy
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жесткая экономика
Gross merchandise sales
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общий объем продаж
Down the line
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в дальнейшем, в будущем
Customer intimacy
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доверительные отношения с клиентами
Customer-driven marketing strategies
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маркетинговые стратегии, ориентированные на клиентов
Cornerstone
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краеугольный камень
Brand loyalty and buying dollars
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приверженность бренду и готовность платить
To revive your spirits
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возродить дух, поднять настроение
To revisit
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коснуться еще раз
To retain customers
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удерживать клиентов
To lose sight of underlying customer needs
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терять из вида основные потребности
To expand on
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подробно рассказать о
To gain insights into
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получить четкую картину
To go to great lengths
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делать все возможное, отдавать все силы
To immerse yourself in
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погружаться в
To empower
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расширить возможности
To disparage the product to others
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делиться с другими негативными отзывами о товаре
To carry out marketing
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проводить маркетинговые исследования
To bring about profitable customer relationships
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добиться выгодных отношений с покупателем
Merchandise
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товары, изделия
Key building blocks
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ключевые составляющие
Staggering proposal
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ошеломляющее предложение
Target audiences
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целевая аудитория
To add up to
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сводиться к, складываться
Marketing myopia
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маркетинговая близорукость
Low-end consumers
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покупатели, выбирающие самые дешевые товары
Intangible
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неосязаемый
Human makeup
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склад человека
High-octane NASCAR experience
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мощный, высокооктановый опыт просмотра гонок «Наскар»
Exhilarating
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головокружительный, веселящий
Deprivation
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лишение, нехватка
Affection
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привязанность, любовь
Backed by
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подкрепленный, поддерживаемый
Backup brain
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резервная копия мозга
Dazzling calculation
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ослепительный расчет
A broad array of
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широкий спектр, набор
Engaging and relevant brand messages
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интересные и актуальные послания бренда
A wealth of platforms for airing and sharing brand views
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множество площадок для трансляции и распространения позиций бренда
Frequency marketing programs
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частотная маркетинговая программа
Frequency of support calls
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частотность обращения в службу поддержки
Genuine contributions
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реальный вклад
More than double
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более чем в два раза
Infinitely
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безгранично, бесконечно
Intrusion
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вторжение
Mass marketing
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маркетинг товаров массового спроса (массовый)
Patronage discounts
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скидки для постоянных клиентов
Wholesaler
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an intermediary that sticks manufacturers’ goods or merchandise and sells it to retailers and professional buyers
Wants
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the form human needs take as they are shaped by culture and individual personality
Vendor
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a person or organisation that sells property, or products rather than service
To penetrate a market
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to start selling, or sell more and more
To monopolise a market
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to be the only company selling on a market
To dominate a market
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to be the most important company selling on a market
To drive another company from a market
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to make the other company leave the market, perhaps because it can no longer compete
To enter a market
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to start selling for the first time
To leave (withdraw from, get out of) a market
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to stop selling
To corner a market
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to become the main company selling on a market
The free market
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an economic system where prices, jobs, wages, etc. depend on what people want to buy, how much they are willing to pay, etc., rather than being controlled by the government
The competition
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all the products, businesses, etc. competing in a particular situation, seen as a group
Street vendor
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people selling things in the street
Product differentiation
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making a product (appear to be) different from similar products offered by other sellers, by product differences, advertising, packaging, etc.
Product features
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the attributes or characteristics of a product, such as size, shape, quality, price, reliability, etc.
Market skimming
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setting a high price for a new product to make maximum revenue before competing products appear on the market
Needs
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states or deprivation
Price elasticity
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the extent to which supply or demand of a product responds to changes of price
Seller
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a person or organisation that sells something
Sales representative
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someone who contact existing and potential customers, and tries to persuade them to buy good or service
Market segmentation
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dividing a market into distinct groups of buyers who have different requirements or buying habits
Market reforms
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changes to an economy made by a government so that it becomes more like a market economy
Market prices
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prices that people are willing to pay, rather than ones fixed by the government
Marketplace
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producers and buyers in a particular market economy, the way they behave, etc.
Market penetration
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the strategy of setting a low price to try to sell a large volume and increase market share
Marketing
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the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return
Marketing myopia
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the mistake of paying more attention to the specific products a company offers than to the benefits and experiences produced by these products
Market opportunities
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possibilities of fulfilling unsatisfied needs in sectors in which a company can profitably produce goods or service
Market offering
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some combination of products, services, information, or experiences offered to a market to satisfy a need or want
Market forces (pressures)
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used to talk about the way that a market economy makes sellers produce what people want to buy, at prices they are willing to pay
Market
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the set of all actual and potential buyers of a product or service
Key players
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the most important companies in a particular market
Industrial buyer
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an organisation that buys things for use in producing its own goods or services
Demands
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human wants that are backed by buying power
Distribution channel
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all the companies or individuals (middlemen) involved in moving goods or services from producers to consumers
Consumers
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people who buy products or services for their own use, especially when considered as members of large groups buying things in advanced economies
Exchange
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the act of obtaining a desired object from someone by offering something in return
End-users
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people who use products (particularly computer equipment and technology)
Customer base
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customers considered as a group
Competitors (rivals)
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companies or products in the same market
Competition
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the activity of trying to sell more, be more successful, etc.
Buying (purchasing) manager
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someone in a company or a shop responsible for buying goods that it uses or sells
Client
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person or organisation who buys the services of professionals such as accountants, lawyers etc.
Client base
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clients considered as a group
Clientele
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people who buy a company’s or a professional’s products or services, especially expensive or exclusive ones
Buyer (purchaser)
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a person or organisation that buys something
Value proposition
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the set of benefits or values a brand promises to deliver to consumers to satisfy their needs
Social responsibility
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community engagement and individual well-being
Societal marketing concept
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the idea that a company’s marketing decisions should consider consumers’ wants, the company’s requirements, consumers’ long-run interests, and society’s long-run interests
To market a product
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to make a plan based on a particular marketing mix and put it into action
Unique selling point
selling concept
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what distinguishes your product or service from others on the market
the idea that consumers will not buy enough of the firm’s products unless it undertakes a large-scale selling and promotion effort
Production concept
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the idea that consumers will favor products that are available and highly affordable and that the organisation should therefore focus on improving production and distribution efficiency
Product concept
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the idea that consumers will favor products that offer the most quality, performance, and features and that the organisation should therefore devote its energy to making continuous product improvements
Packaging
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the materials used to protect and present a product before it is sold
Place
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how the offering will be made available to target consumers (in the marketing mix is supplemented with convenience, accessibility and organisation)
Market orientation
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the fact that everything marketers do is designed to meet the needs of the market
Marketing strategy
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describes how a company will position itself and the products it sells or the services it provides in the competitive marketplace
Marketing plan
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the written document which details the marketing methods selected and specific marketing actions or marketing activities
Promotion
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sharing information about the offering with target customers and persuading them of its merits
Target market
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the consumers, clients or customers you want to attract
Product
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a need-satisfying market offering
Price
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how much a company charges for the offering
Market segments
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groups of consumers with similar needs or purchasing desires
Marketing mix
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the set of the marketing tools the firm uses to implement ots marketing strategy
Marketing management
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the art and science of choosing target markets and building profitable relationships with them
Marketing concept
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a philosophy that holds that achieving organisational goas depends on knowing the needs and wants of target markets and delivering the desired satisfactions better than competitors do
Features
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important characteristics and qualities that products possess
Customer satisfaction
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the extent to which a product’s perceived performance matches a buyer’s expectations
Benefits
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the advantages of services in relation to the needs of the people who buy them
Economic prosperity
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profitable growth through a customer focus
Environmental stewardship
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operating efficiently and protecting the environment
Customer relationship management
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the overall process of building and maintaining profitable customer relationships by delivering superior customer value and satisfaction
Customer-perceived value
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the customer’s evaluation of the difference between all the benefits and all the costs of a marketing offer relative to those of competing offers

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