| 
                    término                   | 
                
                    definición                   | 
            
        
        | 
     empezar lección
 | 
 | 
      is a system for organizing spaces so work canon be perfomed efficiently, effectively and safety   
 | 
 | 
 | 
| 
     empezar lección
 | 
 | 
      sort- indentification and delete of all needlee items at the workplace   
 | 
 | 
 | 
| 
     empezar lección
 | 
 | 
      Set in order - set in order and assignation place for all items   
 | 
 | 
 | 
| 
     empezar lección
 | 
 | 
      shine- keep your workplace clean   
 | 
 | 
 | 
| 
     empezar lección
 | 
 | 
      standardize- elevelopment and implementation of standards for the first three rules   
 | 
 | 
 | 
| 
     empezar lección
 | 
 | 
      sustain- fallow the first four rules   
 | 
 | 
 | 
| 
     empezar lección
 | 
 | 
      branch manager - is in charge of the eployees and customers at one branch of the bank   
 | 
 | 
 | 
      doradca ds. obsługi klienta    empezar lección
 | 
 | 
      customer service advisor - handles customers problems and questions often on the phone   
 | 
 | 
 | 
| 
     empezar lección
 | 
 | 
      supervisor- has a team of employees and watches and checks their work   
 | 
 | 
 | 
| 
     empezar lección
 | 
 | 
      investment analyst - knows a lot about economy and investments   
 | 
 | 
 | 
| 
     empezar lección
 | 
 | 
      casher- works at a bank counter and handles everyday banking   
 | 
 | 
 | 
| 
     empezar lección
 | 
 | 
      senior account manager - is responsible for customers accounts. It is management positions   
 | 
 | 
 | 
      zawsze bądź uprzejmy i przyjazny. Jeśli będziesz niegrzeczny i nieprzyjazny, nasi klienci pójdą do innego banku    empezar lección
 | 
 | 
      always be polite and friendly. If you are inpolite and unfriendly our customers will go to another bank   
 | 
 | 
 | 
      Bądź skuteczny - odpowiadaj na pytania i szybko i sprawnie załatwiaj transakcje    empezar lección
 | 
 | 
      Be efficient - answer questions and deal with transactions quickly and well   
 | 
 | 
 | 
      Bądź kompetentny - upewnij się, że masz wszystkie informacje potrzebne do odpowiedzi na pytania klientów    empezar lección
 | 
 | 
      Be knowledgeable - make sure you have all the information you need to answer customers questions   
 | 
 | 
 | 
      mój bank zapewnił mi bezpłatne prowadzenie konta do 26 roku życia    empezar lección
 | 
 | 
      my bank gave me free account maintenance up to the age of 26   
 | 
 | 
 | 
      mój bank dał mi darmowe wypłaty z bankomatów we wszystkich krajach europejskich    empezar lección
 | 
 | 
      my bank gave me free ATM withdrawals in all european countries   
 | 
 | 
 | 
| 
        empezar lección
 | 
 | 
      my bank reimburses me 2 percent of my electricity, gas and water bills   
 | 
 | 
 | 
      Do you spend your money as soon as you get in or do you put some of it in a savings account?    empezar lección
 | 
 | 
      I have a savings account where I put aside PLN 500 a month for holidays   
 | 
 | 
 | 
      Do you ever lend money to other People? Do they always Pay you back?    empezar lección
 | 
 | 
      I like to be helpful, so if someone is lacking money, I lend them. Some people don't give me back, but I don't care   
 | 
 | 
 | 
      Do you ever borrow things from other people? Do you always give them back on time?    empezar lección
 | 
 | 
      Sometimes I borrow things from others, but I always try to get them back on time   
 | 
 | 
 | 
      Do you ever give money to charity?    empezar lección
 | 
 | 
      I often donate money to charity. when I was a child my parents also needed such support so that they could heal me   
 | 
 | 
 | 
      Do you usually buy things in shops or online?    empezar lección
 | 
 | 
      I usually buy things over the internet. I'm busy and I don't have time to shop in stores   
 | 
 | 
 | 
      Do you always take your credit card with you when you go abroad?    empezar lección
 | 
 | 
      I take my credit card when I go abroad. I have a foreign currency account because I often travel to Belgium or Germany   
 | 
 | 
 | 
      Do you save money for a pension?    empezar lección
 | 
 | 
      I haven't cut my retirement money yet, I feel too young for that.   
 | 
 | 
 | 
      Do you ever sell things you don't want any more?    empezar lección
 | 
 | 
      always selling things that I don't need anymore. I am a minimalist and I don't like having too many things.   
 | 
 | 
 |